Our Services

CCL provides the best deliverables in the contact center industry. We set industry standards and appointments, we sell your products and services, we even lobby governments for you. Whatever your company needs in contact center services, CCL delivers with services ranging from tele-sales to market research. We also accommodate special requirements and work with you to create tailored solutions for specific situations.

Find out what CCL can do for your company – click below and contact us with an RFI/RFQ.


Administrative Services

Setting Sales Appointments

CCL sets sales appointments for your company with potential customers that have shown interest in your products and have requested to be contacted by a sales representative. Our appointment setting services are designed to grow your customer base and can be used by any company to generate new clients.

CCL records every sales appointment call for maximum accountability and confirms each upcoming appointment the day before. Results are reported daily.

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Direct Email Follow-Ups

CCL maximizes your advertising outlay by combining your direct marketing campaign with a follow-up telemarketing campaign based on scientifically optimized telemarketing scripts that have consistently been proven to work. We strongly suggest augmenting your direct email campaign with our follow-up service to achieve the best result possible.

Our follow-up service results in surprisingly high conversion rates that are always better than conversion rates achieved by unsupported, stand-alone email campaigns.

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Database Management

An actively maintained database guarantees you can reach your customers with much better end results. CCL updates your company databases every 6 months to ensure that client contact information is kept current by purging obsolete data from your lists. We verify and confirm database accuracy on the telephone for optimal efficiency.

CCL adds additional value to your company by taking full advantage of the telephone verification process to market your company and sell your products.

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Political Campaigns & Lobbying

Political: CCL offers highly effective election and re-election campaign services for political candidates through professional email announcements, customized telephone conversations, and face-to-face events.

Corporate: CCL provides companies the opportunity to support a political party during and after elections as well as the opportunity to support specific politicians. It is possible to hedge your political risk by supporting more than one party or politician.

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Announcements

Sometimes announcing a new product or an upcoming sales event doesn’t produce desired results. CCL removes announcement underperformance risk by using scientifically formulated email texts, telemarketing scripts, and images that have been shown to work. Our approach generates one of the highest response rates in the industry.

CCL announcement services are extremely effective and can be designed as email broadcasts, telephone campaigns, and face-to-face promotions.

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Fundraising

Fundraising is a unique CCL approach to telemarketing that centers on increasing donations and finding sponsors instead of sales and promotional efforts.

  • Acquire sponsorship and donations for public services and facilities.
  • Raise funds for not-for-profits and charities.
  • Find research funding for universities and colleges.
  • Secure financial support for politicians and political parties.

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Active Selling Services

Tele-Sales Campaigns

Tele-sales is our specialty – we know what sells and what doesn’t. CCL scripts are devised by psychologists and marketing professionals using demographic and psychographic information to determine persuasion points.

Each tele-sales campaign is assigned to a dedicated account manager and constantly reviewed for changes that might be necessary to achieve optimal results. Script development, up-selling, and cross-selling services are standard.

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Customized Tele-Sales Campaigns

CCL offers tailor-made telemarketing campaigns to accommodate the unique requirements of your company. CCL provides a wide array of customized tele-sales services using scientific scripts proven to elicit one of the highest conversion rates in the industry. Script development, up-selling, and cross-selling services are standard.

We build the campaign around your specific needs, can make live changes during the campaign, and deliver concise daily and weekly reports.

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Email Sales Campaigns

Email selling requires establishing a dialog with the customer without overwhelming him at the initial contact stage. Once dialog is established and the customer becomes more receptive, CCL combines proven purchasing behavior patterns and solid marketing strategies to bring the potential customer closer and closer to the point of sale.

CCL emails have actionable scientific content that results in one of the highest conversion rates in the industry. Up-selling and cross-selling services are standard.

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Marketing & Research

Telemarketing Scripts

Amateur telemarketing scripts can down your project before it even takes off – the quality of the telemarketing script you choose will have significant effects on the result. Our scripts use demographic and psychographic information to profile persuasion points. CCL telemarketing scripts are devised by psychologists and marketing professionals.

Gathering market intelligence? Closing a sale? CCL offers tried and tested telemarketing scripts that have been proven to work in an extremely wide range of real-life scenarios.

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Telemarketing Lists

A clean and highly targeted telemarketing list plays an integral part in the success of any telemarketing campaign; the right telemarketing list can yield tremendous profits. Our telemarketing list experts do considerable research, analysis, and customer profiling before recommending the most suitable telemarketing list for your campaign.

CCL telemarketing lists feature millions of commercial and residential names, addresses, telephone numbers, and various other data that helps you find your ideal prospects.

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Market Research

Wouldn’t it be great to know the trade-winds in your specific market, to keep up with every change? How about knowing what your competitors were up to? Or finding new business opportunities? CCL performs statistical analysis on raw market data using demographics and other relevant sales statistics on actual client-base sample groups.

We comparatively analyze specific industries against their corresponding real-world markets and identify strong trendline indicators and consumer behavior patterns.

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Prospecting

CCL prospects in the B2B, B2C, and the business-to-government (B2G) markets and unearths new business for your company. We can identify who in a company has purchasing authority, find out about purchasing criteria, and purchasing timeframes. We can also locate state and government purchasing authorities in the public sector.

The exceedingly competitive markets of our day demand searching for new business. Prospecting opens the door for new sales channels and ensures a continually refreshed client-base.

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Surveys

The value of knowing popular opinion regarding your product/service is absolutely critical. CCL performs opinion surveys that cover your markets and analyzes the social and commercial aspects of brand reputation. The nature of surveys and polls requires initial close-contact with our clients before determining specific survey questions.

CCL’s survey service is an exceptional tool that shows opportunity and threat points, market developments, and other actionable situations that might otherwise go unnoticed.

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